Return policy
Returns and Refunds Policy Final
Updated: January 1, 2022
7 days from the date of receipt of the order to request a refund without reason Yes 7 days
Within 30 days: You must return the product within 30 days from the date of purchase:
Our policy is valid for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
There are several types of merchandise that are exempt from return. Perishable items, such as food, flowers, newspapers or magazines, cannot be returned. We also do not accept intimate or hygienic products, hazardous materials or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
In some cases, only partial refunds are made (if applicable)
Books with visible signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records
Any item that is not in its original condition, or whose parts have been damaged or lost through no fault of ours.
Any item returned more than 30 days after delivery.
Refunds (if applicable)
After we receive and inspect your return, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or denial of your refund.
If approved, we will process your refund and automatically credit your credit card or original method of payment within the applicable refund days specified by your bank.
Delayed or unreceived refunds (if applicable)
If you have not received the refund, please check your bank account again first.
Next, contact your credit card issuer.
Next, contact your bank. Refunds usually take some time to process before being issued.
If you’ve done all of this and you still have not received your refund yet, please contact us at services@riecooy.com
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Special offers (if applicable)
Only regular priced items are refundable, unfortunately special offers are non-refundable.
Changes (if applicable)
We will only exchange defective or damaged items. If you need to exchange the same item, please send eligible photo proof to services@riecooy.com and send your article to
Gifts
If the item was marked as a gift when purchased and we shipped it directly to you, you'll receive a gift credit equal to the amount of your return. When we receive your returned item, we will send you a gift card.
If the item was not marked as a gift when purchased, or the gift recipient receives an order that ships later, we will issue a refund to the gift recipient and notify them of the return.
Shipment
To return your product, you must send it:
You will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for a replacement product to reach you may vary.
If an item is over $75 to ship, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
Changes to the return and refund policy
You can review the most up-to-date version of our returns and refunds policy at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of this Returns and Refunds Policy by posting updates and changes to our Website. It is your responsibility to check our Website regularly for changes. Your continued use of or access to our Website or Services following the posting of any changes to this Returns and Refunds Policy constitutes your acceptance of those changes.
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